:root {
  --bg: #05070a;
  --surface: rgba(255, 255, 255, 0.07);
  --surface-strong: rgba(255, 255, 255, 0.11);
  --text: #f5f7fb;
  --muted: #a7afbc;
  --faint: #707986;
  --line: rgba(255, 255, 255, 0.13);
  --line-strong: rgba(255, 255, 255, 0.22);
  --accent: #6ee7d8;
  --blue: #7fb7ff;
  --danger: #ff6b7a;
  --warn: #ffd18a;
  --ok: #8ce99f;
  --shadow: 0 28px 90px rgba(0, 0, 0, 0.38);
}

* {
  box-sizing: border-box;
}

body {
  min-height: 100vh;
  margin: 0;
  color: var(--text);
  font-family: -apple-system, BlinkMacSystemFont, "SF Pro Display", "SF Pro Text", "Helvetica Neue", Arial, sans-serif;
  background:
    radial-gradient(circle at 22% 4%, rgba(127, 183, 255, 0.18), transparent 32%),
    radial-gradient(circle at 86% 12%, rgba(110, 231, 216, 0.16), transparent 30%),
    linear-gradient(145deg, #070a10 0%, #05070a 48%, #0a1018 100%);
}

button,
textarea {
  font: inherit;
}

button {
  cursor: pointer;
}

.page {
  width: min(1160px, calc(100% - 40px));
  margin: 0 auto;
  padding: 42px 0 56px;
}

.masthead {
  display: grid;
  grid-template-columns: minmax(0, 720px) auto;
  gap: 28px;
  align-items: end;
  margin-bottom: 28px;
}

.eyebrow {
  margin: 0 0 10px;
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

h1,
h2,
p {
  margin-top: 0;
}

h1 {
  margin-bottom: 10px;
  font-size: clamp(3.2rem, 8vw, 6.6rem);
  font-weight: 720;
  line-height: 0.94;
  letter-spacing: -0.07em;
}

h2 {
  margin: 0 0 24px;
  font-size: clamp(2rem, 4vw, 3.2rem);
  font-weight: 680;
  line-height: 0.98;
  letter-spacing: -0.055em;
}

.subhead {
  max-width: 560px;
  margin-bottom: 0;
  color: var(--muted);
  font-size: 1.05rem;
  line-height: 1.5;
}

.service-state {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 10px;
  color: var(--muted);
  font-size: 0.88rem;
}

.mode-pill,
.status-line,
.segmented-control {
  background: var(--surface);
  border: 1px solid var(--line);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.08);
  backdrop-filter: blur(24px);
}

.mode-pill,
.status-line {
  display: inline-flex;
  align-items: center;
  min-height: 34px;
  padding: 0 12px;
  border-radius: 999px;
}

.mode-pill {
  color: var(--accent);
  font-size: 0.72rem;
  font-weight: 760;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.status-line {
  gap: 9px;
}

.status-dot {
  width: 8px;
  height: 8px;
  border-radius: 999px;
  background: var(--warn);
}

.status-dot--ok {
  background: var(--ok);
}

.status-dot--mock {
  background: var(--accent);
}

.segmented-control {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  width: min(420px, 100%);
  padding: 4px;
  margin-bottom: 44px;
  border-radius: 999px;
}

.segment {
  min-height: 38px;
  border: 0;
  border-radius: 999px;
  color: var(--muted);
  background: transparent;
  font-weight: 650;
}

.segment--active {
  color: var(--text);
  background: rgba(255, 255, 255, 0.14);
  box-shadow: 0 8px 22px rgba(0, 0, 0, 0.22);
}

.segment span {
  margin-left: 5px;
  color: var(--faint);
}

.view {
  display: none;
}

.view--active {
  display: block;
}

.workspace {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(310px, 390px);
  gap: clamp(34px, 7vw, 82px);
  align-items: start;
}

.composer,
.result-area {
  min-width: 0;
}

.composer-header,
.composer-actions,
.tickets-header {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: center;
}

label {
  color: var(--muted);
  font-size: 0.92rem;
  font-weight: 650;
}

.text-button {
  border: 0;
  color: var(--blue);
  background: transparent;
  font-weight: 560;
}

.text-button:hover {
  color: #a8cdff;
}

textarea {
  width: 100%;
  min-height: 390px;
  margin: 14px 0 16px;
  resize: vertical;
  padding: 0;
  border: 0;
  border-bottom: 1px solid var(--line-strong);
  outline: none;
  color: var(--text);
  background: transparent;
  font-size: clamp(1.15rem, 2vw, 1.42rem);
  line-height: 1.58;
}

textarea::placeholder {
  color: var(--faint);
}

textarea:focus {
  border-bottom-color: var(--accent);
}

.sample-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 24px;
}

.sample-row button {
  padding: 8px 11px;
  border: 1px solid var(--line);
  border-radius: 999px;
  color: var(--muted);
  background: rgba(255, 255, 255, 0.04);
  font-size: 0.84rem;
}

.sample-row button:hover {
  color: var(--text);
  border-color: var(--line-strong);
}

.composer-actions {
  padding-top: 18px;
  border-top: 1px solid var(--line);
}

.composer-actions p {
  margin-bottom: 0;
  color: var(--faint);
  font-size: 0.9rem;
}

.primary-button {
  padding: 13px 18px;
  border: 0;
  border-radius: 999px;
  color: #02110f;
  background: var(--accent);
  font-weight: 760;
  box-shadow: 0 16px 32px rgba(110, 231, 216, 0.18);
}

.primary-button:hover {
  background: #92f2e7;
}

.primary-button:disabled {
  cursor: wait;
  opacity: 0.65;
}

.result-area {
  position: sticky;
  top: 36px;
  padding-top: 6px;
}

.empty-state {
  padding: 28px 0;
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
}

.empty-state p {
  margin-bottom: 6px;
  color: var(--text);
  font-size: 1.05rem;
  font-weight: 650;
}

.empty-state span {
  color: var(--faint);
  line-height: 1.45;
}

.result-card {
  padding: 0;
}

.priority-band,
.priority-chip {
  display: inline-flex;
  width: fit-content;
  border: 1px solid currentColor;
  border-radius: 999px;
  color: var(--muted);
  font-size: 0.68rem;
  font-weight: 760;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.priority-band {
  margin-bottom: 14px;
  padding: 7px 10px;
}

.priority-chip {
  padding: 5px 8px;
}

.priority-value {
  margin: 0 0 34px;
  font-size: clamp(4rem, 10vw, 6.8rem);
  font-weight: 720;
  line-height: 0.9;
  letter-spacing: -0.075em;
}

.metric-list {
  display: grid;
  gap: 0;
  margin: 0;
  border-top: 1px solid var(--line);
}

.metric-list div {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  padding: 15px 0;
  border-bottom: 1px solid var(--line);
}

dt {
  color: var(--faint);
  font-size: 0.86rem;
}

dd {
  margin: 0;
  color: var(--text);
  font-weight: 650;
  text-align: right;
  word-break: break-word;
}

.tickets-header {
  align-items: end;
  margin-bottom: 26px;
}

.ticket-list {
  display: grid;
  gap: 12px;
}

.ticket-item {
  padding: 18px 0;
  border-top: 1px solid var(--line);
}

.ticket-item:last-child {
  border-bottom: 1px solid var(--line);
}

.ticket-item__meta,
.ticket-item__footer {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: center;
}

.ticket-item__meta {
  margin-bottom: 12px;
  color: var(--faint);
  font-size: 0.86rem;
}

.ticket-item p {
  max-width: 860px;
  margin-bottom: 14px;
  color: var(--muted);
  font-size: 1.0rem;
  line-height: 1.5;
}

.ticket-item__text--empty {
  color: var(--faint);
  font-style: italic;
}

.ticket-item__footer {
  color: var(--faint);
  font-size: 0.84rem;
}

.tickets-empty {
  margin-top: 8px;
}

.tickets-header__controls {
  display: inline-flex;
  align-items: center;
  gap: 16px;
}

.show-resolved {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--muted);
  font-size: 0.86rem;
  font-weight: 560;
  cursor: pointer;
  user-select: none;
}

.show-resolved input[type="checkbox"] {
  margin: 0;
  accent-color: var(--accent);
  cursor: pointer;
}

.ticket-item--resolved {
  opacity: 0.55;
  border-top-style: dashed;
}

.ticket-item--resolved:last-child {
  border-bottom-style: dashed;
}

.ticket-item--resolved .ticket-item__text {
  text-decoration: line-through;
  text-decoration-color: var(--faint);
}

.resolved-badge {
  display: inline-flex;
  width: fit-content;
  padding: 5px 8px;
  border: 1px solid currentColor;
  border-radius: 999px;
  color: var(--faint);
  font-size: 0.68rem;
  font-weight: 760;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.secondary-button {
  padding: 6px 12px;
  border: 1px solid var(--line-strong);
  border-radius: 999px;
  color: var(--text);
  background: rgba(255, 255, 255, 0.04);
  font-size: 0.86rem;
  font-weight: 600;
  transition: background 0.15s ease, border-color 0.15s ease;
}

.secondary-button:hover:not(:disabled) {
  background: rgba(255, 255, 255, 0.1);
  border-color: var(--blue);
  color: var(--blue);
}

.secondary-button:disabled {
  cursor: wait;
  opacity: 0.6;
}

.resolve-btn {
  margin-left: auto;
}

.result-card--low .priority-value,
.result-card--low .priority-band,
.ticket-item--low .priority-chip {
  color: var(--ok);
}

.result-card--medium .priority-value,
.result-card--medium .priority-band,
.ticket-item--medium .priority-chip {
  color: var(--warn);
}

.result-card--high .priority-value,
.result-card--high .priority-band,
.result-card--urgent .priority-value,
.result-card--urgent .priority-band,
.ticket-item--high .priority-chip,
.ticket-item--urgent .priority-chip {
  color: var(--danger);
}

.result-card--unknown .priority-value,
.result-card--unknown .priority-band,
.ticket-item--unknown .priority-chip {
  color: var(--muted);
}

.hidden {
  display: none;
}

.feedback-row {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-top: 18px;
  padding-top: 14px;
  border-top: 1px solid var(--line);
}

.feedback-row--row {
  margin-top: 12px;
  padding-top: 12px;
}

.feedback-label {
  color: var(--faint);
  font-size: 0.88rem;
}

.feedback-buttons {
  display: inline-flex;
  gap: 8px;
}

.feedback-btn {
  padding: 6px 12px;
  border: 1px solid var(--line-strong);
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.04);
  color: var(--text);
  font-size: 1.05rem;
  line-height: 1;
  transition: background 0.15s ease, border-color 0.15s ease;
}

.feedback-btn:hover:not(:disabled) {
  background: rgba(255, 255, 255, 0.1);
  border-color: var(--accent);
}

.feedback-btn:disabled {
  cursor: default;
  opacity: 0.7;
}

.feedback-btn--selected {
  border-color: var(--accent);
  background: rgba(110, 231, 216, 0.18);
}

.feedback-thanks {
  color: var(--accent);
  font-size: 0.86rem;
  font-weight: 650;
}

/* ---------- Auth gate ---------- */
/* [hidden] must beat display:flex; HTML's hidden attribute sets display:none
   via the UA stylesheet, which any explicit display rule overrides. */
[hidden] {
  display: none !important;
}

.auth-gate {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 100vh;
  padding: 24px;
}

.auth-card {
  width: min(440px, 100%);
  padding: 40px 36px;
  border: 1px solid var(--line);
  border-radius: 24px;
  background: var(--surface);
  box-shadow: var(--shadow);
  backdrop-filter: blur(24px);
  text-align: left;
}

.auth-title {
  margin-bottom: 12px;
  font-size: clamp(2.2rem, 5vw, 3rem);
  letter-spacing: -0.05em;
  line-height: 1;
}

.auth-sub {
  margin-bottom: 28px;
  color: var(--muted);
  font-size: 1rem;
  line-height: 1.5;
}

.auth-card .primary-button {
  width: 100%;
}

.auth-error {
  margin-top: 18px;
  color: var(--danger);
  font-size: 0.88rem;
}

/* ---------- User bar (in masthead) ---------- */
.user-bar {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 4px 10px 4px 14px;
  min-height: 34px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--surface);
  color: var(--muted);
  font-size: 0.84rem;
  backdrop-filter: blur(24px);
}

.user-email {
  max-width: 220px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  color: var(--text);
  font-weight: 560;
}

.user-bar .text-button {
  padding: 4px 8px;
  font-size: 0.82rem;
}

/* ---------- Toasts ---------- */
.toast-container {
  position: fixed;
  top: 20px;
  right: 20px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  z-index: 1000;
  pointer-events: none;
}

.toast {
  pointer-events: auto;
  padding: 12px 18px;
  border: 1px solid var(--line-strong);
  border-radius: 14px;
  color: var(--text);
  background: rgba(10, 14, 20, 0.92);
  box-shadow: var(--shadow);
  font-size: 0.9rem;
  max-width: 340px;
  backdrop-filter: blur(18px);
  transition: opacity 0.3s ease, transform 0.3s ease;
}

.toast--danger {
  border-color: var(--danger);
  color: var(--danger);
}

.toast--warn {
  border-color: var(--warn);
  color: var(--warn);
}

.toast--fade {
  opacity: 0;
  transform: translateY(-6px);
}

@media (max-width: 860px) {
  .page {
    width: min(100% - 24px, 720px);
    padding: 28px 0;
  }

  .masthead,
  .workspace {
    grid-template-columns: 1fr;
  }

  .masthead {
    margin-bottom: 24px;
  }

  .service-state {
    justify-content: flex-start;
  }

  .segmented-control {
    margin-bottom: 32px;
  }

  .result-area {
    position: static;
  }

  textarea {
    min-height: 260px;
  }

  .composer-header,
  .composer-actions,
  .tickets-header,
  .ticket-item__meta,
  .ticket-item__footer {
    align-items: stretch;
    flex-direction: column;
  }
}